Definitions

• "The Guild" is the Australian Sewing Guild Ltd

Scope of policy

This policy covers refunds for:

• Membership fees
• Events, both online and live, where payment is made via The Guild website
• Purchases from our online store and returning goods

This policy does not cover events where payment is made by any other method than via The Guild website.

Membership fees

• You may request a refund of fees within 14 days of applying for a new membership.  Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au.  The refund will be issued by the same means of payment used for the purchase. 
• A membership renewal fee will be refunded if a request is made within 14 days of payment.  Requests must be submitted in writing (emails acceptable) to the Membership Secretary at join@aussew.org.au.  The refund will be issued by the same means of payment used for the purchase.
• No partial refunds will be issued for membership renewal fees where the current term of membership is more than 14 days past the renewal date.

Online events

• If unable to attend an online event, you may apply to the web administrator (web@aussew.org.au) for a refund no later than 48 hours prior to the event.  The refund will be issued by the same means of payment used for the purchase.

Live events

• The refund policy may vary for events and can be found in the event description on The Guild website events calendar.

Returning goods

• No refunds will be issued for digital products.
• Refunds for physical products will be issued only if the product is defective.  A refund will be issued upon receipt of the returned goods.
• The product must have been purchased within the last 14 days.
• The product is returned, in the condition in which it was received, at the cost of the sender.